Join Zoom Meeting

Meeting ID: 670 695 586
Password: 003644

One tap mobile
+17207072699,,670695586# US (Denver)
+16465588656,,670695586# US (New York)

Dial by your location
+1 720 707 2699 US (Denver)
+1 646 558 8656 US (New York)
Meeting ID: 670 695 586
Find your local number:

Click here to download the Board Meeting Agenda for Dec. 16, 2019

VSA Accountability Chart Progression

BOD MTG NOTES Dec 11 2019

3:00  – 4:30 p.m. EST
via Zoom:

Join Zoom Meeting:
One tap mobile:
+16465588656,,564472253# US (New York)
+17207072699,,564472253# US (Denver)
Dial by your location:
+1 646 558 8656 US (New York)
+1 720 707 2699 US (Denver)
Meeting ID: 564 472 253
Find your local number:

Download your Board meeting Agenda HERE

Meeting Documents:

Minutes from August 19 Special BOD Mtg

August 2019 Balance Sheet

August 2019 Profit & Loss Statement

August 2019 Investment Statement

Award Nomination letters:

Excellence in Leadership – Mike Gilliam

Excellence in Leadership Bryan Bashin

Cathy Holden Excellence in Managerial Leadership

Roxann Mayros Champion

NEXT MEETING:  November 3, 2019@11:00 am (in Atlanta)

November 3 – 6, 2019 at the Georgian Terrace in Atlanta, GA

St. Louis, Missouri – July 24, 2019 – Join us this fall at the VisionServe Alliance Executive Leadership Conference—a new kind of conference designed to foster participant involvement and spark creativity. All leaders involved in the provision of service to or with people who are blind or have low vision are invited to attend and participate.

This year’s conference will use the Open Space Technology meeting format, a format different from our typical conferences in that participants will be the ones to generate the program and structure the schedule for each day, encouraging conversation, planning, and action on a wide range of topics and initiatives that will impact the future of blindness and low vision.

All stakeholders and leaders in the blind and low vision field are invited. “We wanted this year’s conference to provide learning exchanges to engage a wider array of current and emerging leaders across sectors, disciplines, demographics, and industry segments including education, rehabilitation, employment, medical, technology and social services for people of all ages,” says President and CEO of VisionServe Alliance, Lee Nasehi. “We are also proud to have the support of other national organizations in the field behind this year’s event.” Co-Hosts of the VisionServe Alliance Executive Leadership Conference include ACB (American Council of the Blind), ACVREP (Academy for Certification of Vision Rehabilitation & Education Professionals), COSB (Council of Schools and Services for the Blind) NAEPB (National Association for the Employment of People Who Are Blind) and NOAH (National Organization for Albinism and Hypopigmentation).

Kathleen Zeider, President/CEO of ACVREP notes that, “VisionServe Alliance is uniquely positioned to convene this important summit in our field. We are excited that it will refine the collective focus and strengthen the collaboration in our field resulting in a greater impact for those we serve.”

Mike McGowan, Executive Director of NOAH, said his organization, “enthusiastically supports the efforts of VisionServe Alliance to gather the field together to discover ways to build a better world for people who are blind or have low vision.  There is no limit to what we can accomplish when we work together.”

There are more than 26.9 million[1] American adults in the US and 226 million[2] more around the world living with blindness and low vision, with thousands more projected to join these ranks, all of whom have a vested interest in dramatically enhancing education, services, transportation, digital accessibility, employment and other opportunities.

Participants at the VSA Executive Leadership Conference will seek to ask, discuss, and suggest solutions to challenges in the field of blindness & low vision that might include essential questions such as:

  • Are public and private education resources meeting the needs of students?
  • What are the emerging challenges and solutions in employment?
  • How can we significantly enhance the resources for training and support for seniors?
  • How can we improve care for our veterans through care partnerships with the private sector?
  • What can be done to assure access to all digital information including government websites, applications and voting processes?

This event is convened by Lee Nasehi, President & CEO of VisionServe Alliance, and John Mitchell, President/CEO of the Cincinnati Association for the Blind, Board Chair of VisionServe Alliance. Co-facilitators include David Morgan, President & CEO of Future In Sight, Lee Nasehi, and VSA Board of Directors in a variety of small and large group conversations with participants.

For more information and to register, go to


[1] According to the American Foundation for the Blind. See

[2] According to the International Agency for the Prevention of Blindness. See

Thursday, June 27, 2019
11:00 a.m. – 12:30 p.m. EST
via Zoom –

Download the Meeting Agenda HERE

Meeting Documents:

Minutes from May 5, 2019 Mtg.

Audit Committee Report: 2018 
Audited Financial Statements and 990

Treasurer’s Report   

Membership Committee Report 

Conference Committee Report 

Fund Development Committee Report   

AER Request for VSA’s Endorsement of its
Bill of Rights for All Children with Visual Impairment and Their Families

President’s Report

NEXT MEETING:  September 18, 2019


Documents for Board Retreat:

2019 Membership Survey Responses:

Formats available for download:


MS Excel


Roxann Mayros headshotBy Roxann Mayros, President, VisionServe Alliance

There is strength in numbers.  The scope and diversity of services to people with vision loss are keys to VisionServe Alliance’s strength. The features that distinguish your Alliance – your spectrum of talents, missions, and nationwide view – are much of what make VisionServe Alliance’s members an unparalleled force for progress and social cohesion. Just as important is the characteristic that VisionServe Alliance members share a fundamental, collective commitment to the public good, to generosity and voluntary effort.

Yet, for the things you have in common, for your unifying values and common needs, it’s essential to have an organization that stands for the whole.   

Together … You Speak With One Voice

There is strength in collective expertise.  By weaving your various efforts into a strong and consistent commitment, VisionServe Alliance members help other members to adapt, innovate, and excel. Most important, your coalition improves lives. Through your membership, members hear their individual voices amplified nationally. Each of you benefit from the collective expertise and knowledge of colleagues from around the United States. Through VisionServe Alliance, leaders providing services to people with vision loss collaborate to find creative solutions to some of this country’s biggest challenges.

Together … You Improve Lives

There is strength in coalition.  VisionServe Alliance members enrich lives and communities throughout the United States and now in Canada in diverse ways such as teaching independent travel with white canes or guide dogs, preparing toddlers for school, opening access to jobs and careers, teaching skills for independent living, teaching the use of and providing access to Braille, using magnification to enhance residual vision, advocating on behalf of people with vision loss, assuring high quality standards and certifications exist, and providing access to equality in education.

Drawing such a large and varied community together, envisioning your collective potential, and organizing your vast network of talent and resources is crucial to the success of communities everywhere.

Together … You Are More Effective

There is success through experience.  Through VisionServe Alliance, members share vital expertise that enriches and enlarges their work.  Assembling information from a wealth of practical and technical resources, allows you to spotlight successful approaches to accountability, effectiveness, communications, and best practices in services to people with vision loss or blindness. By sharing expertise, each of you help organizations of all types respond to problems and enrich lives.

Together … You Are Smarter

There is power in knowledge.  Your attendance at twice annual conferences provides a premier opportunity to explore pressing issues from around the country and to network with top leaders from throughout the country. The connections that result, which often lead to continuing partnerships, create new ways of thinking and practical plans of action for organizations and for communities. By working together, VisionServe Alliance members extend their impact far beyond any one service system or organization!

St. Louis, Missouri—February 20, 2019 – VisionServe Alliance has launched a pilot program of its new web-based patient referral system known as “VisionRefer!” The web-based referral system will help make referrals of low vision patients by their doctors to vision rehabilitation centers nationwide easy, fast, and HIPAA compliant. The goal is to make VisionRefer! available to every ophthalmologist in the country by year end and to increase referrals to VisionServe members.

Developed with seed money from the Gibney Family Foundation and in partnership with the tech team at Lighthouse Works (a subsidiary of Lighthouse Central Florida in Orlando, Florida) the VisionRefer! pilot programs have begun in three states: Florida, New Hampshire, and Oklahoma. Florida began its pilot in October, 2018, and Oklahoma and New Hampshire pilots will launch in March at NewView Oklahoma and Future In Sight in New Hampshire to test the efficacy and impact of state-wide single provider systems. It is projected that a nationwide roll out will begin in late summer.

The supervising agency of the twelve-month pilot program of VisionRefer! in Florida is the Florida Agencies Serving the Blind (Florida ASB), where they have begun introducing VisionRefer! to ophthalmologists statewide. Referrals are already successfully being received, beginning with an initial referral made by an ophthalmologist and sent to the Manasota Lighthouse on January 11, 2019.

“VisionRefer! is a 21st-century solution that will allow physicians to easily and quickly refer patients of all ages for vision rehabilitation services,” notes Roxann Mayros, the President of VisionServe Alliance who came up with the idea of VisionRefer!  “I am excited to see the pilot project already generating referrals, just like we knew it would.”

Florida ASB and 17 other Florida VisionServe member agencies received additional funding support for the pilot project from Florida Division of Blind Services to create marketing materials such as a tear- off flyer, a door hanger and print ads. Additional marketing support is being provided by the Florida Society of Ophthalmologists and their partner, Eschenbach Optik, who will begin traveling statewide introducing VisionRefer! to ophthalmologists.

“We hope that this pilot project will share the benefits of vision rehabilitation services to patients and their practices and dispel myths about our professions and fears that patients will be diverted from their care,” says Dr. Elly du Pre, Executive Director of Florida ASB. “Our goal is to make adoption of VisionRefer! easy by helping them put VisionRefer! on their desktops and provide handouts to give to their patients.”

Originally founded in 1987 as the National Council of Private Agencies for the Blind and Visually Impaired (NCPABVI) and renamed in 2008, VisionServe Alliance is a consortium of 118 nonprofits located throughout the United States and Canada that provide unique and specialized services to people who are blind or with severe vision loss. Members include organizations focusing on national advocacy and/or service issues, employment and manufacturing, adult vision rehabilitation, K-12 residential and on-line schools, early intervention and pre-school, dog guides, low vision clinics, and braille production. Members engage regional and national leaders in building a better world through services to people with vision loss by promoting leadership development, ethical management, quality services, and professional growth.


By Roxann Mayros, President & CEO, VisionServe Alliance

Roxann Mayros headshot

In 2018, VisionServe Alliance saw 8 of its members retire, and there are already 5 who have announced their intent to retire in 2019. Over the years, I combined the following information from various sources and have given it to specific members.  With the number of members who recently retired or have announced their intent, I thought this would be good information for all members to read and keep handy … just in case you are the next to announce your retirement. 

Please Note: This document was created from several sources over several years. I thank those authors from whom I pulled information, and apologize for not being able to give credit. 

  1. How do we define success?  It’s hard to overstate the importance of defining success.  To define success, you don’t need an exhaustive up-to-the-minute strategic plan, but you do need a collective expression of the board’s aspirations for the organization.  At a minimum, as the surrogate for the full board, the search committee should be able to coalesce around preliminary answers to the big questions affecting the organization’s future. 
  2. What worries us the most?  A clear understanding of shared concerns at the board level can prove enormously useful in discussions with potential CEOs. The concerns usually reflect issues of culture and competence, and the pendulum is always swinging between the two. Clarity around the board’s biggest worries will help CEO candidates understand the board’s priorities. 
  3. How much change can we stand?  In nonprofits with more than a few minutes of operating history, there will be some vocal board members and staff who want everything to stay the same and some who want to change everything.  Every new CEO faces the challenge of honoring the organization’s past while securing its future.  Within this balance of heritage and hope lie enormous challenge, risk, and reward for the board and the next leader.  Which aspects of the organization (and its culture) do we want to preserve, and which aspects do we know should be amended?  How big, really,is our appetite for change?
  4. How can our new CEO add the most value?  An organization with any momentum at all can project future results from current operations, perform a basic gap analysis to understand what is needed to get from here to there, and then recruit to fill the predicted gap.  By asking, “How can our new CEO add the most value,” however, the committee substitutes what’s likely with what’s possible.  Given the assets and issues you know about and the results to be expected under normally competent leadership, ask what are the possibilities under abnormally competent leadership?  The real added value may have little to do with vision and everything to do with execution.  The trick is to determine the best combination consistent with your mission and values.
  5. How can we ensure the CEO’s success?  In most cases,the search committee’s members will become the new CEO’s most logical champions.  More than most other board members, they will be the new CEO’s natural allies, sounding boards, and mentors.  At the outset of the process, every committee member should examine ways in which she or he could be most supportive of the future CEO.  CEOs new to a community or to blindness and vision loss will profit from help negotiating the twists and turns of the new environment.  Managers new to the CEO role itself will profit from a link to peers outside the organization.  This is why I always recommend new CEOs become active in VisionServe Alliance where they will network with, and learn from, their peers … other CEOs. 

Meeting documents:

12/12/2018 Agenda  (46 KB)

Minutes from 10/28/18 Meeting (48 KB)


NOV 2018 BS (42 KB)

NOV 2018 PL (50 KB)

2019 Budget (76 KB)




VisionServe’s 30th Annual Executive Leadership Conference took place October 28 – 31, 2018, in the heart of downtown Portland, Oregon. 124 conference attendees took part in three days of executive training, networking and discussions with peers in the blindness and visual impairment field.

Conference activities included the welcome reception, great speakers, a Dine Around, and especially having flex time for networking and collaborative brainstorming sessions. Willa Adams, attending from Nu-Visions Center in Lewistown, PA remarked, “I liked the amount of time to meet with other attendees and get out of the building and look around. The lunches were relaxed and conducive to talking to new people.”

Lori Jacobwith and Roxann Mayros
Lori L. Jacobwith shares secrets to her fundraising success

Anna Liotta and Mark Ackermann
Generational expert, Anna Liotta

The conference’s two keynote speakers presented informative sessions on fundraising and generational codes. Lori L. Jacobwith, a fundraiser rated in the top 25 nationally, inspired all attendees with successful techniques from her own experience she used to develop better ways to reach out to donors. Anna Liotta of The Generational Institute, enlightened attendees with fresh ways to understand and work effectively with employees of all ages. “I especially enjoyed and learned from Anna Liotta’s generational presentation as this affects everyone from clients to the board members,” said Denny Moyer, President of Ensight Skills Center in CO.  “Following the conference, I had a conference call which included many of the same people who were in Portland and by the comments and responses to the call I could actually identify (for the most part) the baby boomers and gen Xers.  It was eye opening.”

Other well-received topics included crisis management, board management, Older Individuals who are Blind programs, impact investing, grants management and AFB’s new strategic plans.

dine around group
Getting ready for the Dine Around

The location of Portland did not disappoint, providing ample delicious Dine Around locations within walking distance enjoyed by over 100 attendees. “It’s always such a fun sight to watch folks meeting their Dine Around groups in the hotel lobby, introducing themselves, and becoming fast friends over the course of a meal together,” remarked Roxann Mayros, the outgoing President & CEO of VisionServe Alliance. “The next day we see lots of new friendships were formed just from spending this time together.  We’ve thought about dropping this session because it’s a lot of work to put together, but it’s too popular. If we did, we’d never hear the end of it!”

outgoing board members
Roxann with outgoing board members Steve Pouliot and Mark Ackermann

Speaking of Roxann, after attending and planning upwards of 40 conferences, this was her last conference as the executive in charge of VisionServe Alliance. “Beginning in 1995, I have attended conferences as a member and as an employee of VisionServe Alliance.  In both roles, I have learned from national experts, experienced local customs and cultures in the cities we visited, and most importantly, found life-long friends.  Over the years, we’ve watched each other’s children grow, seen marriages come and go, provided support through sicknesses, and now, the blessing of grandchildren.  This conference had many young strong leaders in attendance.  So even though I was able to lift and affirm my long-time professional and personal friendships, I was most especially, encouraged and pleased to see this next generation of leaders actively participating and learning from one another.”


Loretta Harper-Brown with Kimberly Galban-Countryman
1st-time attendee Loretta Harper-Brown with Kimberly Galban-Countryman

Cultivating and supporting this next generation of leaders is one of the main goals of the conference. First-time attending CEO’s are matched up with a “mentor,” another member CEO whose agency might share similar issues/goals. The pair touches base before, during and after the conference. Many members note how helpful that these relationships are to their success at their respective agencies.



Enjoying past successes and struggles was a sentiment shared by many other attendees, including outgoing board members Mark Ackermann and Steve Pouliot. “In my forty-year not-for-profit career, I have belonged to many professional associations, but I have never been part of an association like VisionServe,” noted Ackermann, outgoing Board Chair.  “The professionalism, comradery, mentorship, richness of learning, are all second to none.”

Other soon-to-be-retired attendees in Portland included Pam Brandin(Vista Center in Palo Alto, CA),

Pam and Roxann
Pam Brandin with Roxann

Lou Tutt (AER in Alexandria, VA), Bob Scheffel (Metrolina Association for the Blind in Charlotte, NC) and Robert Kelly (Conklin Center for the Blind in Daytona Beach, FL). “I felt so nostalgic having it be my last one,” remarked Pam Brandin, who also served as Board Chair of VisionServe Alliance from 2005 – 2008. “It did make me feel proud to have been a part of our growth, looking at all the new leaders and knowing that the membership has expanded greatly in the last decade. It certainly was a lot of fun along with the hard work.”

Laura Park-Leach
Laura Park-Leach



The weather—which in previous years’ conferences has often presented challenges—included enough sun to give attendees the opportunity to explore the beautiful surroundings nearby including the Chinese Gardens, and the Oregon coastline and the Columbia River Gorge. The final Awards Night took place aboard the Portland Spirit boat, a picturesque setting where one could admire the downtown nightscapes as well as celebrate the award winners: Robert Kelly (Excellence in Leadership Award), Laura Park-Leach (Cathy Holden Excellence in Managerial Leadership Award), and Cathy Holden (Lifetime Achievement Award).


We thank everyone who joined us in Portland to network, learn and wish Roxann well in her retirement. Work hard, and we’ll look forward to seeing you at our next conference, our CEO Summit in Nashville, TN, May 5 – 8, 2019.

October 15-18, 2019
Hyatt Regenc, Crystal City, Arlington, VA

This event focuses on business development, comprehensive training on the AbilityOne® Program, and other topics relevant to growing sales and employment. It will include the Expo and NIB Marketplace, breakout sessions, customer/partner speakers, and an awards ceremony recognizing outstanding customers and partners.

The AFB Leadership conference will be held March 26 and 27, 2020 at the Crystal Gateway Marriott.

For more information, visit: 

St. Louis, Missouri—November 13, 2018 – VisionServe Alliance’s Board of Directors has announced the appointment of Lee Nasehi as its new President and CEO.  VisionServe Alliance, headquartered in St. Louis, MO, is a national coalition of nonprofit organizations providing the full diversity of rehabilitative services to people of all ages who are blind or visually impaired.

Lee Nasehi headshotLee has been with Lighthouse Central Florida, Inc. in Orlando, FL since 1998; serving as its chief executive since 2000 and founding its subsidiary social enterprise organization, Lighthouse Works! Inc. in 2010. During her tenure at Lighthouse she created and expanded innovative service delivery models and employment opportunities for people with vision loss and expanded effective business operations. Her appointment as VisionServe Alliance President/CEO will be effective March 1, 2019.

“I am honored to have been selected as the second President and CEO of VisionServe Alliance by the Board of Directors, many of whom have been my mentors and colleagues,” noted Lee.  “I have had the privilege of working with and learning from many VisionServe Alliance members over the last two decades as the chief executive of a member organization, a community-based rehabilitation and employment program.  I look forward to listening, considering the possibilities and then rolling up my sleeves in alliance with this exceptional field to pursue the kind of change that will afford the very best opportunities for living, learning and earning by people with blindness and low vision.”

The search committee received more than 200 resumes from highly qualified vision related and association executives, speaking with more than 100 of the applicants, holding three rounds of interviews, and narrowing the applicant pool to five finalists.

“The members of the search committee were fortunate to have such a large pool of highly qualified candidates,” said Chairman Mark Ackermann.  “While it made our process much more difficult, we were confident that we had some of the best and brightest talent in the vision and association spaces vying for this position.  The quality of the individuals who applied was extraordinary.  In the end, the Search Committee was certain that Lee Nasehi was absolutely the best person to replace VisionServe Alliance’s long-time CEO, Roxann Mayros.  Her knowledge of the field, and her multiple successes as President/CEO of Lighthouse Central Florida and Lighthouse Works convinced the Committee that she was the ideal individual to bring the Alliance to new heights.”

Originally founded in 1987 as the National Council of Private Agencies for the Blind and Visually Impaired (NCPABVI) and renamed in 2008, VisionServe Alliance is a consortium of 115 nonprofits located throughout the United States and Canada that provide unique and specialized services to people who are blind or with severe vision loss.  Members include organizations focusing on national advocacy and/or service issues, employment and manufacturing, adult vision rehabilitation, K-12 residential and on-line schools, early intervention and pre-school, dog guides, low vision clinics, and braille production.  Members engage regional and national leaders in building a better world through services to people with vision loss by promoting leadership development, ethical management, quality services, and professional growth.


Today’s #MemberSpotlightMonday honors Robert Kelly, President/CEO of FL Lions Conklin Center for the Blind. Robert is retiring 10/1/18 and is being honored for his 30 years of commitment to Florida Agencies Serving the Blind, the State Rehab Council on Blindness, and serving as Chair of Florida ASB for several years. Thanks Robert – we wish you well! [photo of Robert and many of our current and future Florida members at a recent visit to the Florida School for the Deaf and Blind]

Current and future Florida members meeting at the Florida School for the Deaf and Blind 2018

person writing on a chart

Photo by rawpixel on Unsplash

Roxann Mayros headshot

By Roxann Mayros, President of VisionServe Alliance

For nonprofit agencies serving people with vision loss, there is a need to know the size of the population, characteristics, and needs of people with vision loss at the population level in the nation, state, and community. That knowledge would allow agencies to define “gaps” in the community, so that agencies can compete effectively to respond to consumer needs and compete for scarce resources to provide services.

The model for many rehabilitation agencies is one in which provision of services does not lead to income.  Rather the agency raises funds (in a variety of ways) and provides services to the extent these funds allow.  Invariably, the problem begging for a solution is that an influx of clients does not lead to an influx of income.

The solution lies in gathering better data. With better data, there is the possibility that our field could advocate to increase federal funding for older individuals who are blind, Congress could approve Medicare reimbursement for vision rehabilitation professionals, or large foundations could fund a national service delivery system.

So, how do we find out how many people need vision rehabilitation services?

In the past, there have been multiple paper-based surveys that have asked questions in a variety of inconsistent ways about vision, eye diseases, and function; therefore, estimates differ greatly.  For example, one survey asked, “Can you read the newspaper?”, without defining whether they could read with glasses or without, whether the person is literate, or speaks a different language than the paper is written in.  Because every survey asks questions about vision loss in different ways, there are a variety of numbers to use.  So, when people ask me how many “blind” people there are, I say, “How many do you want there to be, and I’ll find a study to support it.”

Now though, with advanced data base management, researchers can gather data from a variety of sources such as electronic health records and the American Academy of Ophthalmology’s Iris Registry, to present data about vision and eye health that is state and county level specific.  The CDC’s Vision Health Initiative (VHI) and NORC at the University of Chicago have taken the lead in developing a new tool called the National Vision and Eye Health Surveillance System (VEHSS)The VEHSS leverages new and existing data sources to help health professionals, researchers, policy makers, and patients understand the scope of vision loss, eye disorders, and eye care services in the United States. VEHSS is intended to grow and improve over time based on input and needs of the vision health community.

I encourage you to visit the Vision & Eye Health data portal at  to create your own filtered dataset, customize visualizations, download data, and more.  Here are just some of the things you can do:

  • Identify and collect existing sources of information on vision and eye health.
  • Create case definitions to analyze data consistently.
  • Analyze data to estimate:
  • The prevalence of eye disorders and disabilities.
  • The use of eye-health services.
  • Health disparities in visual health treatment and outcomes.
  • Investigate methods to leverage multiple existing data sources to create new estimates of the prevalence of vision loss and eye disease.
  • Disseminate the information developed by the system to key stakeholders and respond to feedback to continually improve the quality and usefulness of the system.

Here are the documents for the meeting:


Board Meeting 9.19.18 AGENDA (53 KB)

Alignment Discussion:

VSA PB Alignment Memo (402 KB)


Minutes 7-11-18 (62 KB)

8/30/18 Minutes (55 KB)


AUG 2018 BS (47 KB)

Aug 2018 PL (57 KB)

Excellence in Leadership Award:

FASB Nomination Robert Kelly (709 KB)

Cathy Holden Excellence in Managerial Leadership Award:

Rod Haneline (302 KB)

Laura Park Leach (172 KB)

Brenda Wendling (49 KB)

Lifetime Achievement:

Cathy Holden (20 KB)

CEO Report

Executive Session